When you buy Christmas gifts from us between November 1 and December 24, 2025 , you will automatically receive an extended right to return and exchange. The return package must simply reach us by January 15, 2026 . 

Please note that this extended return policy replaces the regular 30-day return policy. This means that all Christmas gifts purchased during this period must be returned by January 15, 2026 - regardless of when they were given .

If you want to receive your order before Christmas Eve, you must order no later than Thursday, December 19th at 2:00 PM.

We still ship every day from December 18-23 with same-day delivery, but cannot guarantee delivery after December 19 at 2:00 p.m.

We recommend parcel shopping until December 22.

If you order before 2 p.m., we will strive to ensure that you receive your order the next day with UPS.

We also offer that you can pick up your order on weekdays between 10 a.m. and 4 p.m. at our office at 63 N. Burrit Ave Buffalo, WY 82834, United states, by appointment.

When you place an order with pickup, you will be contacted and we will then find a day and time.

Aurorabellani.com delivers through UPS.

We always send your package insured with a small delivery fee.

If you buy for over $99, you get free shipping with UPS.

Unfortunately, it happens from time to time that a package gets lost - but don't worry, we are always ready to help you.

If you have not received your order, please send us an email at support@camillakroeyer.dk .

Please write your order number in the subject line.

We will then make sure to look for your package. Should it turn out that the package is definitely lost, we will of course send you a new package.

When you shop with us as a consumer, you have a 24-month warranty. If you experience problems or your Jewellery breaks, you can file a complaint via our Returns & Exchanges portal.

Here's how:

1. Go to the portal and log in with your order number and the email address used for the purchase.

2. Tick the piece of jewellery you want to show.

3. Describe the defect on the jewellery and what you want instead.

4. Attach a picture that clearly shows the error.

Once we have received your complaint, we will assess the case. If the jewelry needs to be returned, you will receive a UPS return code by email. Simply show the code to your parcel shop - they will print the label and put it on the parcel for you.

When we receive the jewellery, we will handle the complaint based on your wishes and our assessment.

If you have received an incorrect item in your package, please send us an email at support@camillakroeyer.dk .

Please provide:

• What you are missing
• A picture of what you received
• Your order number

We will then ensure that we find the fastest and best solution for you.

Download your return label HERE

The refund will be refunded to the payment card used for the purchase.

We offer free exchanges the first time.

If you want to exchange for a different size or product, you can easily do so via our Returns & Exchanges portal – and it's completely free .

How to do it:

1. Go to the portal and log in with your order number and the email address you used to place the order.
2. Select the piece of jewelry you want to return.
3. Then select the piece of jewelry you want to exchange for.
4. You will receive a UPS RETURN QR code by email. Show the code to your parcel shop - they will print and place the label on your return package for you.

Once we have received the package, we will handle the exchange based on your wishes.

If you are giving a gift and therefore want an extended return period, you must note in the note at check-out that it is a gift and when it is to be given. We will then ensure that it is wrapped if you purchase gift wrapping and you will automatically get an extended return period from the day the gift is given.

If you want to return a gift, you can download your return label HERE.

You will need the order number and email address of the buyer to return the order.

The refund will be refunded to the payment card used for the purchase.

We neither accept packages without delivery nor packages sent by cash on delivery.

We will not take your package back if:

• The product has scratches or other visible damage.
• The product is not packaged properly.

If you fail to pick up a package at the parcel shop and it is returned to us, you must pay the actual costs that the shipping company charges us for the return shipment.

If you wish to cancel your order, we will of course do our best to help you. However, please note that in some cases the order may already have been packed or shipped – especially during busy periods such as promotions, birthdays, Black Friday and Christmas.

Once the order has been shipped, you will receive a confirmation by email. After that, unfortunately it cannot be canceled, but you can return it according to our return policy.

If there are errors or desired changes to your order, we will of course help you as best we can.
In some cases, however, the package may already be packed or handled, and during busy periods we cannot guarantee that it will be reached.

Write as soon as possible to support@camillakroeyer.dk

Once your order has been shipped, unfortunately we are unable to make changes.

Yes – it is completely safe to shop at aurorabellani.com

Our webshop is SSL encrypted, which means that your card information and personal data are treated confidentially and protected from access by unauthorized persons.

Yes! We offer a 100% satisfaction guarantee .

If a defect occurs on your piece of jewelry within 2 years, and the defect is due to a production or material defect, you are always welcome to contact us at support@aurorabellani.com - we will help you with a complaint.

Note: The warranty does not cover:

• Lost jewelry

• Scratches and wear from normal use

• Damage resulting from improper storage or use

• Damage caused by third parties

We offer different types of jewelry that require different treatment:

Waterproof and gold-plated steel jewelry

This jewelry is very durable and can be used in water, during exercise and for everyday use.

→ Use a fiber cloth to polish it and maintain its shine.

Genuine 925 sterling silver

Clean with warm soapy water and a soft fiber cloth to remove dirt and maintain appearance. Avoid contact with hard surfaces to minimize scratches.

Brass and 925S silver-plated jewelry

These jewelry are more sensitive and should be treated with care:

→ Avoid contact with water, sweat, perfumes and creams

→ Store them dry and away from direct sunlight

→ Use a dry fiber cloth for cleaning